We’re sorry if the Zoomer or an accessory item did not work for you as you’d hoped. We try our best to offer our customers the most hassle free return process possible. Please read this entire Return Policy before submitting your request for an RMA (Return Merchandise Authorization) number. An RMA number is required for all returns. We will get back to you within 1-2 business days.
A RMA is a Return Merchandise Authorization number. To obtain an RMA number, you must call our customer service department at 800-958-8324 within 14 days of delivery. Returns not accompanied by an RMA number may, at our option, not be accepted or be subject to a $99.00 restocking fee to be deducted from your refund.
A $99.00 restocking fee will be deducted from refunds for returned Zoomer Chairs and Spare Batteries. There is no restocking fee for returned accessory items when accompanied by an RMA number.
If we receive your return damaged, missing parts, mispacked or missing packaging materials, tools, user manual, etc., the value of items needing to be replaced will be deducted from your refund. We will make an exception for some unavoidable minor discoloration to the tires. But please no signs of skidding or other indelible markings. For this reason please keep your initial learning drive on a clean, dry, smooth surface. When you try Medium or High speed range be careful not to skid on turns or stops. Maneuver slowly to keep the Zoomer in “like new” condition.
Orders canceled after the item has shipped or refused upon delivery are subject to all of the terms defined in this return policy. A $99.00 restocking fee on Zoomers and Batteries applies. Please contact us to receive an RMA number before refusing an order. All shipping expenses will be deducted from your refund.
After receiving your return, we will credit the credit card or PayPal account used for the purchase (less the delivery cost on Zoomer Chairs and Spare Batteries as well any restocking fee that applies). Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.
Upon sending your RMA, we will arrange for UPS pickup of Zoomer Chairs and Spare Batteries. Returns must be ready for pickup the morning of the third (3rd) business day after the day your RMA number was sent to the email you provided. UPS will provide you the address labels when making the pick up. Return shipping costs are the responsibility of the customer. You will be charged the actual amount of the UPS charges, deducted from your refund. UPS pickup is to your and our advantage due to battery shipping regulations.
Zoomer Chairs and Spare Batteries must be packed in their original cartons with all foam inserts in place. The original Hazmat papers (in the clear pouch attached to the outside of the carton) must be present as they were when you received the package. The Hazmat decals that came on the carton must be intact and legible.
Please be sure to carefully follow all return-shipping instructions when provided with your RMA number. firstSTREET, Inc. reserves the right to change the terms of this Return Policy at any time without prior notice. Please read our Terms and Conditions.
In order to best serve you, one of our customer service representatives may call you with additional questions. If you enter a cell phone or another number you later convert to a cell phone number, you agree we may contact you at this number via an automated dialing system. Normal cell phone charges may apply.